¶ Invoices
¶ Missing invoices
The Missing invoices overview shows, per meter (EAN) and per service provider, which periods within a selected range have not yet been invoiced. This helps you notice, for example, that you received invoices for January, March and April, but the one for February is missing.
You open the overview via the Missing invoices button at the top right of the invoices overview (Controls → Invoices).
¶ Requesting an overview
On the right-hand side you set what you want to request the overview for:
- Period – this defaults to the start of the year up to and including the previous month. The information icon (ⓘ) explains how the missing periods are determined.
- Meter selection – select one or more organisations, buildings or meters. Use the search field to quickly find the right meter.
- Click Apply to generate the overview. The button becomes active once you have selected a period and at least one meter.
¶ The columns
For each missing period the overview shows:
- the meter's dataset groups (for example Organisation and Building)
- the meter's EAN
- the Supplier (the service provider whose invoice is missing)
- the Start date and End date of the missing period
Via Table options you can export the table to Excel, show or hide columns (for example the column with the service provider role), clear the filters or reset the view.
¶ How are missing periods determined?
We determine per meter which periods should have been invoiced. For the supplier and measurement company this comes from the contract periods; for the network operator we look at the entire selected period. These periods are limited by the period selected here and the move-in/move-out date of the meter, and compared with the received invoices from that service provider.
¶ Validation errors
Here are the various errors that can occur during the validation of an invoice. The various errors are described here with any follow-up actions.
No calorific correction was found for this meter
Situation
If no calorific correction has been found and applied for a meter, the costs will not match exactly.
Follow-up actions
On the mijnenergiedata.nl website you can look up the calorific value of the invoice month for an EAN. For profile connections, the monthly average calorific conversion factors must be available and for telemetry connections the weighted average calorific hour values. There are then two follow-up actions:
- If the calorific gas values are not available for the meter in question, contact the grid operator. The calorific data should be made available by the grid operator on the 7th working day of the month
- If the calorific gas values are available for the meter in question, please contact us at support@meterinsight.com
The total amount we calculated (for the meter) does not match the total amount on the invoice
Situation
We have calculated a total amount based on the measurement data, the contracts and the connection configuration. This total amount does not match the total amount on the invoice.
Follow-up actions
There are a number of possible causes for a difference between the amount calculated by us and the amount on the invoice:
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If there are missing cost items from a metering company or supplier, these can be added to the meter contract. To find the contracts for a meter, go to [Meter overview], click on View meter and click on the "Contracts" button at the bottom. After the calculated costs are available, you can compare the costs again within the invoice.
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If there are any cost items missing from a grid operator, these can be added to the connection configuration of the meter. To find the connection configuration of a meter, go to [Meter overview], click on View meter and then click on Change meter. The connection configuration can be filled in at the bottom of the page. After the calculated costs are available, you can compare the costs again within the invoice.
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If there are no cost items missing, but the amounts do not match, it is possible that measurement data is missing. You can check with the relevant metering company whether the data is available, then contact us at support@meterinsight.com
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If all the amounts of the cost items appear to be correct, then the amounts on the invoice are probably incorrect. In this case, contact the provider (supplier, metering company or grid operator) of the invoice